Shipping policy

Welcome to Refresh Decoration! We understand that shipping is an essential part of your online shopping experience. Our Shipping Policy is designed to ensure a smooth, transparent, and hassle-free delivery process for all our customers. Please review the following terms carefully.

1. Shipping Coverage

We ship to addresses within the USA and internationally to select countries. If you're located outside of our shipping zones, please contact us at support@refreshtechnologies.zendesk.com, and we'll do our best to accommodate your order.

2. Shipping Rates and Delivery Times

• Domestic Orders: Shipping rates and delivery times vary depending on the shipping method chosen at checkout. Estimated delivery times are 3-7 business days for standard shipping.
• International Orders: International shipping rates and delivery times vary by destination. Estimated delivery times are 7-21 business days. Please note that international orders may be subject to customs clearance procedures which can cause delays beyond the original estimated delivery times.

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. All applicable shipping costs will be clearly provided during the checkout process.

3. Order Processing

Orders are processed within 1-3 business days after the order is placed. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has shipped, which will include tracking information.

4. Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information, allowing you to monitor your shipment's progress directly through the carrier's website.

5. Customs, Duties, and Taxes

For international orders, Refresh Decoration is not responsible for any customs, duties, taxes, or other fees incurred. The recipient of the order is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be fulfilled by the recipient.

6. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately at support@refreshtechnologies.zendesk.com. We will work with you to resolve the issue, whether it be a replacement, refund, or other solution. Please note that claims for damaged goods must be made within 7 days of receipt of your order.

7. Returns and Exchanges

Our shipping policy is part of our broader Returns and Exchanges Policy. For information on returns, please refer to our Returns and Exchanges Policy available on our website.